topic Re: Billed twice for changing Subscription… in Get Support

Billed twice for changing Subscription…

Tea3 — Tue, 03 Sep 2024 21:47:01 GMT

Hi, my card had expired so I went on to give new card number and they changed my card. Then changed subscription and they charged me again..will I have a credit??? Should I contact someone??

Re: Billed twice for changing Subscription…

Tea3 — Tue, 03 Sep 2024 21:48:14 GMT

Sorry they charged my card

Re: Billed twice for changing Subscription…

Chalupa_Batman — Tue, 03 Sep 2024 21:51:22 GMT

@Tea3 wrote:
Hi, my card had expired so I went on to give new card number and they changed my card. Then changed subscription and they charged me again..will I have a credit??? Should I contact someone??

Hello @Tea3

First, please contact your credit card company and confirm this is an actual double charge or if it's a pending charge. Sometimes they can be confusing. If it IS a double charge, please create a ticket to resolve it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billed twice for changing Subscription…

Phil_Adelphus — Wed, 04 Sep 2024 12:37:45 GMT

@Tea3 If you changed subscription after renewing you will be charged immediately for the new plan with no refund for the old plan. When selecting a change you have two options, change now or change on renewal. It's best to select change on renewal unless for some reason it is worth forfeiting the rest of the old plan for an immediate change.