topic Re: Agent please in Get Support

Agent please

Hermy87 — Tue, 03 Sep 2024 20:50:43 GMT

Having trouble with my phone number. I had an eSIM but reset my phone and currently in apple recovery mode. I need to activate a new SIM card I bought today. I can’t log into my account.

Re: Agent please

slusagm — Tue, 03 Sep 2024 20:53:20 GMT

try click Resend code and see if Send email is an option. If it is , then you login and go to Profile page and update sim card number there

if not, then message PM and they will help you with the sim card number update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent please

Hermy87 — Tue, 03 Sep 2024 20:54:38 GMT

Unable to send code to email or phone number

Re: Agent please

hTideGnow — Tue, 03 Sep 2024 20:55:01 GMT

HI @Hermy87

you can reach agent by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent please

slusagm — Tue, 03 Sep 2024 20:55:34 GMT

then you have no choice but to ask PM to help to update. Just message them