topic Re: Sim card delivery in Get Support

Sim card delivery

MDyoung — Wed, 04 Sep 2024 01:26:42 GMT

Before I sign up, new sim card delivery says 2 business days but when I checked out, the expected delivery is 10 days which is Sept 12, but I need the sim card in 2 days before I travel on September 6th.

Can I change to pickup the sim card instead

Re: Sim card delivery

hTideGnow — Tue, 03 Sep 2024 14:18:43 GMT

HI @MDyoung

sim delivery is usually 10 days or even longer.

if you need it earlier, you might want to buy it in person from Telus or Koodo store

you can try to ask PM support agent to reimburse you the extra you paid

Re: Sim card delivery

MDyoung — Tue, 03 Sep 2024 14:20:13 GMT

Thank you.

Re: Sim card delivery

hairbag1 — Tue, 03 Sep 2024 14:57:01 GMT

@MDyoung

if your cell is able to accept esim...they are available for gratis to new customers and you gettem right away.

Re: Sim card delivery

MDyoung — Tue, 03 Sep 2024 15:35:07 GMT

How can we switch to esim now when everything is already paid for?

Re: Sim card delivery

hTideGnow — Tue, 03 Sep 2024 15:37:42 GMT

HI @MDyoung

honest, it is quicker to just get a PM sim card if you can get to a Telus or Koodo store

but if you want to change to esim, you will need support agent's help. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437