topic Re: Phone service in Get Support

Phone service

Addyg00 — Mon, 02 Sep 2024 23:19:11 GMT

Lately my calls are being dropped

I will be talk and then nothing no bars no one can get though to me and I can't call out .This started happening about 2 months ago and its a real pain in the butt

Re: Phone service

Chalupa_Batman — Mon, 02 Sep 2024 23:23:18 GMT

Hello @Addyg00

Please note, we are all customers like you. Here are a few things you can try.

1. Reboot your phone.

2. Reset your network settings and reboot the phone.

3. Try your SIM card if it's a physical one in a different phone and see if that makes a difference.

If all this fails, reach out to Customer Service.

Please reach out to a CS Agent to ask for your network to be reset on their end. Here is how to reach them.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone service

slusagm — Mon, 02 Sep 2024 23:53:30 GMT

Hi @Addyg00

what phone do you have?

did you try to update the OS? or maybe it happens after you have a major OS update?

and which city you are in?

Try your PM sim card in another phone, this will confirm if it is a device related problem