topic Tickets in Get Support

Tickets

Paul1968 — Mon, 02 Sep 2024 13:42:59 GMT

I have a ticket where do I go now to wait for an agent

Re: Tickets

softech — Mon, 02 Sep 2024 13:44:31 GMT

@Paul1968

if you already opened a ticket, then monitor your Community inbox (envelope icon on the top right, or use this direct link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ). CS Agent will reply to you there. Usual turnaround time is within 4 hours

Re: Tickets

hairbag1 — Mon, 02 Sep 2024 14:13:31 GMT

@Paul1968

watch the little envelop icon on top right side of page will be highlighted when they respond to you. BTW; while you wait for an agent to help...let us know what the issue is. Maybe we can help even before Customer Support does.

Re: Tickets

softech — Mon, 02 Sep 2024 15:46:27 GMT