Phone data is not working

Sam404 — Mon, 02 Sep 2024 06:22:24 GMT

I have a Samsung A14 phone. Everything is working except the phone data. I tried to use my sim to a different unlocked phone (which was already working fine with an active Public Mobile sim) but the data is also not working in the other phone. I used the recommended Network Access Point setting mentioned in various public mobile community forum thread. Please let me know how to fix this issue.

Re: Phone data is not working

softech — Mon, 02 Sep 2024 13:03:38 GMT

@Sam404

if the sim does not work on another phone too, it could be a sim provisioning issue. Please check with support and ask them to reproduce the sim/account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Phone data is not working in Get Support

Phone data is not working

Re: Phone data is not working