topic Re: Phone call not working with flip phone in Get Support

Phone call not working with flip phone

Marc33 — Sun, 01 Sep 2024 23:59:33 GMT

I have flip phone(not smartphone) with Public Mobile and I have a weird problem. I can call and receive calls normally with anyone except with someone using Public Mobile network!! When I'm receiving a call from a PB user, I can answer but audio on both side is muted. I can't hear and if I speak the other side can't hear me. I have experiment this with 2 PB users. If I take my sim card and put it in a smartphone then it's working as it should. My old mom has hard time using a smartphone, that's why I gave her a flip phone. Is there a solution for this?

Re: Phone call not working with flip phone

hTideGnow — Mon, 02 Sep 2024 00:02:48 GMT

hi @Marc33 it is clearly a phone problem. What model is the phone? The phone ever work well on PM network? or you just got the phone lately and never work well? But it looks like a phone not compatible with the network

Re: Phone call not working with flip phone

Chalupa_Batman — Mon, 02 Sep 2024 00:06:25 GMT

Hey @Marc33 What flip phone are you using? I just went back to a flip phone myself. The Cat S22 and I love it. The phone I had before was a Kyocera DuraXE and it wasn't bad but I had the same issues you were having. I had Public Mobile try resetting my network from their end but didn't really help. Sometimes it's just the phone. But now, I have zero problems with this one. I've talked for hours already and yes, the person I spoke with is on Public Mobile. So, whatcha got?

Re: Phone call not working with flip phone

Marc33 — Mon, 02 Sep 2024 00:20:01 GMT

Ok thx, it makes sense, It's a phone we bought 4 years ago(I don't know the model, my mom has it) and it was working ok previously on PC mobile. Then I'll get a new one. Thanks again for your help!

Re: Phone call not working with flip phone

Chalupa_Batman — Mon, 02 Sep 2024 00:23:14 GMT

@Marc33 wrote:
Ok thx, it makes sense, It's a phone we bought 4 years ago(I don't know the model, my mom has it) and it was working ok previously on PC mobile. Then I'll get a new one. Thanks again for your help!

No worries at all. If it's for your mom and you're looking for a flip phone or "dumbphone" for her, feel free to ask. Several of us here have been playing with a few of them to see what works on the PM network and found several she may like. Or you like... 🤔

Re: Phone call not working with flip phone

Lepoint — Wed, 30 Oct 2024 15:14:42 GMT

Hello there, I would like a new phone with my plan that I'm on. It has to be easy to use for me, and big ring, and big print becase I have bad eyes and my hearing is going. I'm on a fix income. So what you can offier me.

Re: Phone call not working with flip phone

hTideGnow — Wed, 30 Oct 2024 15:18:03 GMT

HI @Lepoint

PM does not sell phones

so, you have to check locally. A good one that owned by Telus is MobileKlink, check to see if you like the phones they have

Re: Phone call not working with flip phone

Marc33 — Thu, 31 Oct 2024 00:16:34 GMT

The one I bought is ZTE CYMBAL 2 Z2335ca Canadian Model on Amazon.. Good phone, good price and easy to use.