topic Payment not applying in Get Support

Payment not applying

Mysonsphone — Tue, 04 Jan 2022 21:12:17 GMT

I made a payment on my account and it's been sitting there for almost 24 hrs and not applying to my service, so my phone is sitting inactive. What do I do?

Re: Payment not applying

LEGO — Tue, 01 May 2018 00:38:22 GMT

You will need to send a private message to a Moderator_Team, they will help you!
Here is the link: click here
In your message, please provide your name, Public Mobile phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Payment not applying

ngadang — Tue, 01 May 2018 00:39:22 GMT

You can send a private for Moderator. They can help you with that. For now you can try turn off your phone let it rest about 1min and turn it on again or take a sim out and put the sim back. Hope that help.

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

Re: Payment not applying

Mysonsphone — Tue, 01 May 2018 00:40:18 GMT

Thx for the help