topic Re: update my card? in Get Support

update my card?

Meter — Sun, 01 Sep 2024 17:15:47 GMT

Re: update my card?

Dunkman — Sun, 01 Sep 2024 17:18:55 GMT

@Meter

More details would be helpful.

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

Are you having issues updating credit card? Able to login into your account?

Re: update my card?

hTideGnow — Sun, 01 Sep 2024 17:24:14 GMT

hi @Meter

you have trouble updating? or just asking how??

many had issue with updating credit card or making payment here. But first make sure it is not an issue with your credit card.

if you can wait 24 hours, wait 24 hours and

use Incognito/private/secret mode on your browser to try login My Account and got to Payment page,Manage Subscription and Update Card Information there
use Public Mobile app. Make sure you give Location Permission before trying

if they both fail and you need to pay to resume service, best to get a voucher from Shoppers drug mart and pay by voucher using *611 or via My Account

Re: update my card?

JessyO — Sun, 01 Sep 2024 17:33:06 GMT

Hi there,

I'm having an issue too. I updated my card info a couple of weeks ago and I am still getting texts saying that my payment card is expired. I'm concerned because it seems the change has not registered even though it looks like it has. Do you know if I should worry about this?

Re: update my card?

hTideGnow — Sun, 01 Sep 2024 17:35:00 GMT

hi @JessyO I would be careful about it. you can try to load a $5 payment to test

or ask PM support agent to check if the card is registered on the account properly

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: update my card?

BKNS27 — Sun, 01 Sep 2024 17:47:17 GMT

@Meter

Did you try using the PM app?

Go to Payment tab>Update Card Information.

Re: update my card?

computergeek541 — Sun, 01 Sep 2024 19:42:35 GMT

inappropriate comments removed

Re: update my card?

Meter — Sun, 01 Sep 2024 21:08:38 GMT

I did it last month but i keep receiving messages for Public mobile warning me that my card has expired.

Re: update my card?

hTideGnow — Sun, 01 Sep 2024 21:10:17 GMT

hi @Meter you likely can ignore the text reminders, but I suggest you to take a safe approach, ask PM agent to confirm if a good one is now on the system