topic Re: payment issue in Get Support

payment issue

Daĺli — Sun, 01 Sep 2024 17:19:28 GMT

I had been with public mobile more than 5 years. I had been paying $10 monthly but now it charged me $15.Can you help me for this. My mobile number is 780-xxx-xxxx

Re: payment issue

KZ1964 — Sun, 01 Sep 2024 17:14:14 GMT

There was a change in the points/reward system back in May. Thats why your amount for payment changed. Please remive your cell # we are all customers just like you. Do not post personal information

Re: payment issue

hTideGnow — Sun, 01 Sep 2024 17:19:21 GMT

hi @Daĺli

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: payment issue

computergeek541 — Sun, 01 Sep 2024 17:45:59 GMT