topic Re: US roaming add on in Get Support

US roaming not working

GeorgeBennett — Mon, 12 Aug 2024 16:28:04 GMT

US roaming add on

GeorgeBennett — Mon, 12 Aug 2024 16:32:35 GMT

US roaming not working

Re: US roaming add on

Handy1 — Mon, 12 Aug 2024 16:41:54 GMT

@GeorgeBennett First try and reboot your phone , also set phone to 4G/LTE not 5G and make sure your connect to T mobile or AT&T can also try Verizon too some have confirmed it’s worked on some parts of the US

Re: US roaming not working

TheSterlinger — Mon, 12 Aug 2024 16:44:12 GMT

@GeorgeBennett

Try restarting your phone first and see if that helps. If not then make sure that roaming is turned on to your phone and that you have connected to AT&T or T-Mobile. Try using 4G if your phone doesn’t have 5G or if 5G isn’t working. Then after doing that restart your phone.

Re: US roaming add on

TheSterlinger — Mon, 12 Aug 2024 16:43:34 GMT

@GeorgeBennett

Try restarting first and see if that works. If not then make sure that roaming is turned on to your phone and that you have connected to AT&T or T-Mobile. Try using 4G if your phone doesn’t have 5G or if 5G isn’t working. Then try restarting your phone.

Re: US roaming add on

Phil_Adelphus — Mon, 12 Aug 2024 16:43:09 GMT

@GeorgeBennett Make sure you have data roaming turned on. Is anything working - voice, text data or none of it?

Re: US roaming add on

Phil_Adelphus — Mon, 12 Aug 2024 17:20:57 GMT

@GeorgeBennett I noticed you have posted in another thread that your phone is a Pixel 3A. As mentioned in the other thread, the 3A is not approved for VoLTE by Public Mobile and therefore is likely to have problems with voice calls in the USA where the 3G network that such phones need was shut down in 2022. You should still have data and texts working though but to get voice calls you need to set to 2G and connect to T-Mobile.