topic PUK code? in Get Support

Re: PUK code

LJG48 — Sat, 31 Aug 2024 15:59:41 GMT

I am having the same issue. I turned on my phone and it’s telling me I need a PUK code? What is that?

Re: PUK code

softech — Sat, 31 Aug 2024 16:00:52 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

PUK code?

LJG48 — Sat, 31 Aug 2024 16:04:24 GMT

Help! I turned on my phone and am getting this message. What is happening?

Re: PUK code

LJG48 — Sat, 31 Aug 2024 16:06:49 GMT

oh and I have an iPhone

Re: PUK code?

BKNS27 — Sat, 31 Aug 2024 16:15:02 GMT

@LJG48

Contact a CS_Agent to help you by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent.

Re: PUK code

softech — Sat, 31 Aug 2024 16:36:23 GMT

@LJG48

as said above, this is your situation

iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.