Port in number

BeckyLiu — Sat, 31 Aug 2024 20:50:47 GMT

Having trouble port in my number. Current provider not in the list of the provider. The company is ctexcel which isunder contract with telus so i pick telus but no account number given. I called ctexcel and got a pin number. How can i continue port in? Any help is much appreciated.

Re: Port in number

softech — Sat, 31 Aug 2024 15:51:34 GMT

@BeckyLiu

for porting in from CTExcel, please first try get a new temporary number and wait for the account to fully activated. /then open ticket with PM support and ask them to help to port

When the PM account is fully setup and ready to port, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Port in number in Get Support

Port in number

Re: Port in number