topic Re: US minutes in Get Support

US minutes

StellaP — Fri, 30 Aug 2024 23:43:46 GMT

Calls to US number I get a message that says I have used all my minutes. So far I have used 0 minutes this month. My plan I just upgraded to include unlimited US minutes

Re: US minutes

hairbag1 — Sat, 31 Aug 2024 00:01:13 GMT

@StellaP

to be sure...which plan have you subscribed to ? Is it the Cdn/US plan or did you get 1000 minutes US calling add-on ?

added

Re: US minutes

Neil11 — Sat, 31 Aug 2024 00:40:54 GMT

Are you still able to call the US though. PM is a prepaid so there won't be any extra charges.

If you still the message after 48 hours then you need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US minutes

BKNS27 — Sat, 31 Aug 2024 01:06:38 GMT

@StellaP

The only plan that includes unlimited calling to the USA is the $45?Canada/USA plan.

You can use WhatsApp if you and your other party also have this app for free calling and text while connected to wifi or data.

Re: US minutes

axe_grinder — Sat, 31 Aug 2024 01:47:14 GMT

@StellaP

Sounds like a glitch message. Reboot your phone and call someone in Canada you call on a regular basis. If it goes thru then try calling the US phone #.

Re: US minutes

StellaP — Sat, 31 Aug 2024 01:51:36 GMT

Thanks for all comments, got it sorted out!

Re: US minutes

hairbag1 — Sat, 31 Aug 2024 14:11:15 GMT

@StellaP wrote:
Thanks for all comments, got it sorted out!

Would be nice if OP shared the info with us on how it got sorted out.