topic Account number in Get Support

Account number

Hussy — Sat, 31 Aug 2024 03:24:19 GMT

How I can get my account number after my service suspended past 90 days

Re: Account number

eddieO — Sat, 31 Aug 2024 00:32:47 GMT

@Hussy if your account has been suspended past 90 days it's been closed and the number would be returned to the originating carrier. At this point you could try to contact a CS agent to see if there is any way they can help you. You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Account number

BKNS27 — Sat, 31 Aug 2024 00:49:12 GMT

@Hussy

Once you passed 90 days of suspended account for nonpayment. Your account will be closed, SIM will no longer work and your number will be returned to the carrier you got the number from.

Also, you can’t port your number out to another carrier so the account number won’t help you anyway.

Re: Account number

axe_grinder — Sat, 31 Aug 2024 01:33:32 GMT

@Hussy

Your account # should be in your welcome email. You can also contact customer support with your account info and they should be able to look it up for you. Tap on the chat bubble at the bottom right of your page to submit a support ticket with the chatbot.

Re: Account number

computergeek541 — Sat, 31 Aug 2024 03:24:06 GMT

@axe_grinder wrote:
@Hussy
Your account # should be in your welcome email. You can also contact customer support with your account info and they should be able to look it up for you. Tap on the chat bubble at the bottom right of your page to submit a support ticket with the chatbot.

While the Public Mobile account number may be in that e-mail about account activation, the cusotmer can no longer do anything with the account number. The phone number is already gone.