topic Re: Sim card in Get Support

Sim card

IsaacYeung — Fri, 30 Aug 2024 17:20:11 GMT

When will the SIM card arrive? Been 5 days since the plan was activated

Re: Sim card

slusagm — Fri, 30 Aug 2024 17:21:52 GMT

usually in a week after ordering, but could be as late as 3 weeks for small number of people

wait till next week, if still not getting it, ask PM by message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Jess31 — Fri, 30 Aug 2024 17:23:21 GMT

Can take up to 3 weeks. When I ordered mine it came in 4 business days.

Re: Sim card

eddieO — Fri, 30 Aug 2024 17:34:55 GMT

@IsaacYeung your plan may have been created 5 days ago but without a SIM registered to it your plan should not be active yet so it won't start until then. If it's been more than 10 days reach out to a CS agent to see what they can do but there's a pretty good chance it will arrive before then

Re: Sim card

computergeek541 — Fri, 30 Aug 2024 17:47:33 GMT

Re: Sim card

Neil11 — Fri, 30 Aug 2024 18:18:04 GMT

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). This was what I did after waiting almost 2 weeks and my sim not arriving.

Re: Sim card

IsaacYeung — Fri, 30 Aug 2024 18:30:57 GMT

Thank you everyone! I’ll keep waiting 🙂