topic Re: incomplete porting from Virgin in Get Support

incomplete porting from Virgin

ryanelden — Tue, 04 Jan 2022 21:12:11 GMT

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?

I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

Re: incomplete porting from Virgin

nrg_svr — Mon, 30 Apr 2018 20:38:48 GMT

You have posted this already in a previous topic.

Port-ins can take anywhere from 5 min to 24 hours if you are porting in a number from another wireless provider. I can't speak to specifics for Virgin.

Here is what you can do if you think it is hung up and needs intervention:

Please contact the moderator team to look into the incomplete port. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Copied this answer from the other topic.

Re: incomplete porting from Virgin

will13am — Mon, 30 Apr 2018 20:42:57 GMT

@ryanelden, duplicate posts are not going to help speed up the process one bit. If you have waited some time for the port and have messaged the moderator team because of a stuck port, the only thing you can do is sit back and wait. No point in getting anxious over something that you no longer have control over.

Re: incomplete porting from Virgin

srlawren — Mon, 30 Apr 2018 21:27:58 GMT

@will13am maybe merge the two threads?

@ryanelden FYI:

How long until a moderator will reply to my private message?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: incomplete porting from Virgin

ryanelden — Tue, 08 May 2018 04:51:41 GMT

oops. double post was a mistake, as didn't see the first post go out so thought it hadn't worked. sorry about that.

Re: incomplete porting from Virgin

ryanelden — Tue, 08 May 2018 05:03:02 GMT

thanks for the link. I'll contact the moderators. It's been two weeks and still hasn't ported through properly.