topic Re: Subscription in Get Support

Subscription

Apilali — Fri, 30 Aug 2024 14:40:29 GMT

Hello
I canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary.

Would you please reimburse me for the unused plans and make sure my plan and the subscription are canceled?

Re: Subscription

will13am — Fri, 30 Aug 2024 14:42:34 GMT

@Apilali , please use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: Subscription

Meow — Fri, 30 Aug 2024 14:44:58 GMT

HOW did you 'cancel' your subscription?
Did you port out your number? Did you ask agent to remove your credit card info from your account?

Re: Subscription

Apilali — Fri, 30 Aug 2024 17:25:20 GMT

I unsubscribed from the plan, which stops the payment process.

It worked on another plan of mine.

Re: Subscription

Apilali — Fri, 30 Aug 2024 17:31:39 GMT

Actually, it was well before July 14 that I unsubscribed from this plan... I wasn't even in Canada during the last couple of months to use my sim card.