topic Re: Over charged in Get Support

Over charged

lada — Fri, 30 Aug 2024 16:39:12 GMT

For July Month My credit card got charged twice $ 28.75. On my account shows only one invoice.

Re: Over charged

slusagm — Fri, 30 Aug 2024 16:41:16 GMT

it shouldn't be. Ask PM to check and refund if it is really overcharged. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charged

BKNS27 — Fri, 30 Aug 2024 16:49:36 GMT

@lada

If you were overcharged, the extra payment will remain as Available funds (credit) in your account to pay for your next month bill.

The first charge will be for the month of July and the second charge will remain as credit.