topic Messaging within Canada in Get Support

Messaging within Canada

Kered31 — Fri, 30 Aug 2024 19:02:10 GMT

I have the $15 plan

Just noticed that the unlimited Canada wide texting wording no longer exists. Just says unlimited international texting. Beneath that there are numbers - used on the left and numbers not used on the right with a negative. i.e. 7 used -8 not used.

Wondering if I still have the Unlimited Canada wide texting?. Looking at other plans, I see the Unlimited Canada wide texting phrase is still there. Concerned that when the -8 becomes 0 there will be an additional charge.

Re: Messaging within Canada

slusagm — Fri, 30 Aug 2024 16:02:27 GMT

ignore the negative number. It is unlimited, just a way PM shows How many you used.

Re: Messaging within Canada

eddieO — Fri, 30 Aug 2024 16:07:04 GMT

@Kered31 as long as you do not change your plan you should continue to have unlimited Canada-wide calls and text.

Re: Messaging within Canada

EB0 — Fri, 30 Aug 2024 17:28:00 GMT

@Kered31

All old $15 3G plans which has 250mb 3G 100 outgoing Canada minutes and unlimited incoming minutes and unlimited international message inclining messages within Canada

some old $15 plans show message counts by negative numbers and some others don’t have this message count

Re: Messaging within Canada

Meow — Fri, 30 Aug 2024 17:35:25 GMT

Ignore those numbers. Most likely PM is using out-of-box software so it has this counter.

ALL PM Plans have unlimited SMS in/out.

Re: Messaging within Canada

computergeek541 — Fri, 30 Aug 2024 17:50:01 GMT

Re: Messaging within Canada

funpig1 — Fri, 30 Aug 2024 18:38:30 GMT

@Kered31

Just send a text to a friend and ask them to text you back. If it works, you are fine. If it does not, contact an agent to fix.

Re: Messaging within Canada

computergeek541 — Fri, 30 Aug 2024 19:03:44 GMT

@funpig1 wrote:
@Kered31
Just send a text to a friend and ask them to text you back. If it works, you are fine. If it does not, contact an agent to fix.

When testing text message servcies, a customer can send an outgoing text message to the same phone number as it's being sent from. This would be better for troubleshooting becasue texting a friend would unfortunately introduce a new variable.

Re: Messaging within Canada

computergeek541 — Fri, 30 Aug 2024 19:06:57 GMT

@Kered31 wrote:
Just says unlimited international texting

This is something that has been mentioned to Public Mobile several times, and unfortrunately, the inaccurate wording was never corrected.

Re: Messaging within Canada

Kered31 — Sat, 31 Aug 2024 13:01:51 GMT

That is what I was hoping was the case, thanks for your time