topic Re: cancel order in Get Support

cancel order

M123456 — Fri, 30 Aug 2024 20:08:33 GMT

Hello I just placed an order last night, the SIM has not yet been mailed. I realized that this service will not suit my needs as it is going to be for my children I will need 2 lines and it looks like I am not able to create 2 lines without creating 2 separate accounts, this is much too complicated. Please cancel my order. I am not able to log on without first activating the subscription so I cannot see the account number

thank you

Re: cancel order

hairbag1 — Fri, 30 Aug 2024 13:33:43 GMT

@M123456

use this link to message CUstomer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel order

Dunkman — Fri, 30 Aug 2024 13:48:16 GMT

@M123456

It actually is not too complicated. Just need a separate email address. It is extra hassle, but the money saved is worth it in my opinion. I manage 4-5 family accounts and have a notebook that keeps the important information.

Contact customer service as described to potentially get a refund.

P.S. I will remove some personal information from this public forum.

Re: cancel order

M123456 — Fri, 30 Aug 2024 14:00:37 GMT

Thank you for your help, but can the post just be deleted?

Re: cancel order

M123456 — Fri, 30 Aug 2024 14:55:06 GMT

I have sent a message to the agent, how long does it take for a response?

Re: cancel order

slusagm — Fri, 30 Aug 2024 14:59:45 GMT

my experience for PM's response time is an hour. But so some said within. 4 hours. Check your inbox in the community for their reply