topic Re: SIM Transfer in Get Support

SIM Transfer

JoyceAu — Fri, 30 Aug 2024 20:07:11 GMT

I am a new subscriber and i just did the sim transfer. Got the sms from fido to approve the transfer.

Received email from public mobile that i am all set last night at 10pm.

I put in the public mobile sim card, data works but can only dial out.

waited today morning 9am, still can only dial out. People call me went straight to voicemsg system but i wont get any notification that someone called me or left a voicemsg. SMS/Text not working too.

Re: SIM Transfer

eddieO — Fri, 30 Aug 2024 14:01:22 GMT

@JoyceAu try doing a phone restart, sometimes this will do the trick.

If it's still not working click on the orange circle in the bottom right corner to connect to a CS agent, type Customer Support Agent

Re: SIM Transfer

BKNS27 — Fri, 30 Aug 2024 14:01:44 GMT

@JoyceAu

Try rebooting your phone by powering off then back on.

If that didn’t work then you will need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent to help them fix your issuesz

Re: SIM Transfer

JoyceAu — Fri, 30 Aug 2024 16:03:59 GMT

thanks so much for the help, restart didnt solve the problem and i have since submitted ticket and pm the CS agent.