topic Re: apn setting for data usage in USA in Get Support

apn setting for data usage in USA

estate24 — Fri, 30 Aug 2024 10:43:51 GMT

I was recently in the States but could not access data. My plan includes US. I searched through the Help support to ask about APN setting and it gives instructions to check my APN to show that it says:

“Verify the following field match:- APN: SP.MB.COM”

My APN says “isp.mb.com” and not sp.mb.com

was that the issue I could not use data while in the USA?

Re: apn setting for data usage in USA

Dunkman — Fri, 30 Aug 2024 12:19:07 GMT

@estate24

Do you have data issues while in Canada? If no issues, your phone should just work in the USA also.

Which model phone?

Sometimes a reboot of phone. Network reset of phone will help.

APN settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: apn setting for data usage in USA

eddieO — Fri, 30 Aug 2024 12:20:50 GMT

@estate24, is your data working fine at home (in Canada)? If yes then check in your phones Cellular setting to see if you have Data Roaming turned on. You can have this set to on at all times with no issues. If you are using an Android device make sure you do not have any data limiters set. You can also check in your PM app to see if you have data still remaining on your current month subscription

Re: apn setting for data usage in USA

softech — Fri, 30 Aug 2024 13:58:37 GMT

@estate24 APN settings is the same in US as in Canada bevause when you are roaming, all your traffic actually routed back to PM network in Canada. So as long as your phone works on PM network in Canada, the APN settings will work in US without any changes needed

your issue is likely just a network selection and network mode issue only. Just make sure you try T-Mobile/AT&T/Version and set with 4G/LTE when you see in US