topic Re: Porting from Fizz in Get Support

Porting from Fizz

MG54 — Fri, 30 Aug 2024 20:11:29 GMT

Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims currently...my wife's phone is also in the same state.

Re: Porting from Fizz

Dunkman — Fri, 30 Aug 2024 12:13:34 GMT

@MG54

I will private message you the Telus team porting team number. This number can be used only for porting issues. Check your private message inbox.

Re: Porting from Fizz

EB0 — Fri, 30 Aug 2024 12:15:32 GMT

@MG54

Can you make calls and messages on your public mobile SIM? Is your Fuzz account/SIM still active?

it’s possible to be a porting problem, so submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting from Fizz

MG54 — Fri, 30 Aug 2024 18:16:56 GMT

This was resolved via phone call from Public/Telus. Thanks all