topic I have two Phone accounts. I redeemed $15 on one account and $15 was deducted on both and lost $15. in Get Support

I have two Phone accounts. I redeemed $15 on one account and $15 was deducted on both and lost $15.

cdaneloncanada — Thu, 29 Aug 2024 21:00:21 GMT

I have two public mobile accounts for two specific phones. For simplicity, lets call them act1 and act2. I redeemed $15 for payment on act1. The payment got applied to act2 but $15 of rewards were deducted from both act1 and act2. Therefore, I'm out $15 in rewards.

Re: I have two Phone accounts. I redeemed $15 on one account and $15 was deducted on both and lost

hTideGnow — Thu, 29 Aug 2024 21:01:31 GMT

HI @cdaneloncanada

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have two Phone accounts. I redeemed $15 on one account and $15 was deducted on both and lost

slusagm — Thu, 29 Aug 2024 21:08:14 GMT

if you redeemed on both accounts, both accounts would see a $15 credit. Probably just something got mixed up. PM site is known to have problem with cache. Try login both accounts, go to Rewards on both account and check again using Incognito browser mode

Re: I have two Phone accounts. I redeemed $15 on one account and $15 was deducted on both and lost

BKNS27 — Thu, 29 Aug 2024 22:44:39 GMT

@cdaneloncanada

It is strange that PM redeem from both accounts because each account requires a email address. You will need to login into each account to redeem the $15 credit. It won’t redeem both if you just login to one account.