topic log in issue in Get Support

log in issue

Madya_F — Thu, 29 Aug 2024 17:56:43 GMT

Hello I am a returning costumer to fido, right now my phone is under another company but as a previous costumer of Public I decided, to return and get my services with Public again . but I have been trying to log into my account and it is not allowing me, I even changed the password with no success. please can someone help me ?

Re: log in issue

hTideGnow — Thu, 29 Aug 2024 17:58:28 GMT

HI @Madya_F

after you left, your old account was closed

So, you need to use the PM app to subscribe and create a new account. And you can use the same email address.

And a reminder, you cannot use the old PM sim card for this new activation, you need a new sim card

Re: log in issue

computergeek541 — Thu, 29 Aug 2024 18:23:30 GMT

no need to repeat the other member's post from 25 minutes earlier