topic Re: Account suspended in Get Support

Account suspended

Hussy — Thu, 29 Aug 2024 17:00:35 GMT

My number has been suspended , I really want to get it back

Re: Account suspended

hTideGnow — Thu, 29 Aug 2024 17:02:39 GMT

if it is simply suspended, means no payment for less than 90 days, then you can just login My Account and make a payment to resume service. When you login, they will try to send you 2FA, click Didn't Receive code and then send email to get the code via email

if your account was suspended for over 90 days, that it would be closed ,and no way to get back the same phone number, you have to activate new account

Re: Account suspended

Hussy — Thu, 29 Aug 2024 17:13:08 GMT

I already passed the 90 days what should I do to get my number back

Re: Account suspended

hTideGnow — Thu, 29 Aug 2024 17:15:24 GMT

HI @Hussy

you might not. If you passed the 90 days for not long, maybe there is a chance

please check with PM support agent by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437