topic Re: I can't use my number in Get Support

I can't use my number

Kade009 — Thu, 29 Aug 2024 20:41:18 GMT

The data is fine and everything, and I am transferring my old sim card to my new e sim with PM but when I turn off my old sim card, I can't send or recieve any messages with my old number. I also recieved a text but they haven't really told me anything yet.

Re: I can't use my number

hTideGnow — Thu, 29 Aug 2024 16:35:28 GMT

HI @Kade009

but data and voice both with with the new eSIM?

this is a new error to me, I think you need to ask support agent for help. Use Chatbot to open ticket if you can receive 2FA on email, if not, then message them. Here are both ways (Chatbot and message)

Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't use my number

Kade009 — Thu, 29 Aug 2024 16:54:05 GMT

I already got the text from sasktel and they said it went through, but it still don't work

Re: I can't use my number

Kade009 — Thu, 29 Aug 2024 16:54:45 GMT

I don't know about the voice but the data definitely works. PM keeps texting me they gonna reach out but has yet to.

Re: I can't use my number

hTideGnow — Thu, 29 Aug 2024 16:55:40 GMT

HI @Kade009

oh, you are transferring from SaskTel. Could be a problem with the porting then. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call