topic Re: mobile data in Get Support

mobile data

Teebok — Wed, 28 Aug 2024 18:04:17 GMT

Did anyone else's mobile data just drop? I can't connect no matter what I do.

Re: mobile data

hTideGnow — Wed, 28 Aug 2024 18:09:18 GMT

HI @Teebok what phone you have? where are you? My Data is working

did you login My Account and check if you used up all data

Re: mobile data

slusagm — Wed, 28 Aug 2024 18:10:37 GMT

your voice calls work?

did you reboot your phone? Reboot it once and click Reset All Networks. And try your sim using a different phone, maybe a phone problem

Re: mobile data

hairbag1 — Wed, 28 Aug 2024 18:10:43 GMT

@Teebok

working fine for me in BC. Log in to your account to make sure you still have data to use...,maybe you run outta data until next regular plan renewal.

Re: mobile data

will13am — Wed, 28 Aug 2024 18:40:56 GMT

@Teebok , no issues with any aspects of the service today. Is it just mobile data that is affected for you? Check your phone settings to see if there is mobile data usage limit set and whether it has been reached. Check also the usage in your online account to ensure that included usage has not been consumed.

Re: mobile data

MrBravadOHH — Thu, 29 Aug 2024 02:07:31 GMT

It happened to me too, and I have tried everything recommended. So I don't know what's happening either