topic Re: Suspended account in Get Support

Suspended account

Xassan — Thu, 29 Aug 2024 00:12:55 GMT

I am having trouble paying with my credit card, i bough forty dolers voucher and added to my online account via redeem voucher but my account is still suspended where did my forty dollers go?

Re: Suspended account

EB0 — Thu, 29 Aug 2024 00:17:43 GMT

@Xassan

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suspended account

hairbag1 — Thu, 29 Aug 2024 00:18:18 GMT

@Xassan

did you try to reboot the cellphone...see if that helps.

Re: Suspended account

Xassan — Thu, 29 Aug 2024 00:37:58 GMT

i did request a ticket it is asking for my sim card #?/

Re: Suspended account

Xassan — Thu, 29 Aug 2024 00:43:09 GMT

yes idid it didnt work, thanks though