topic Still can't update my credit card -- need help from someone at Public Mobile in Get Support

Can't update credit card

CoreyF1 — Tue, 20 Aug 2024 18:58:20 GMT

When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."

Any ideas?

Re: Can't update credit card

computergeek541 — Tue, 20 Aug 2024 18:59:59 GMT

@CoreyF1 wrote:
When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."

This is something that has been an issue for quite a while at Public Mobile. If you've tried multiple times already, Public Mobile may have temporarily locked your card out from being used at Public Mobile. If that happneed, please try again after 24 hours.

Re: Can't update credit card

will13am — Tue, 20 Aug 2024 19:00:23 GMT

@CoreyF1 , unfortunately updating the credit card can be really finicky. I have found that the best option is to do it on the mobile app with location permission enable and after app data has been deleted. If you have tried several times unsuccessfully with the same credit card, it will be locked out for 24 hours. If using the same card, try again tomorrow or use a different card if available.

Re: Can't update credit card

computergeek541 — Tue, 20 Aug 2024 19:05:02 GMT

@will13am wrote:
@CoreyF1 , unfortunately updating the credit card can be really finicky. I have found that the best option is to do it on the mobile app with location permission enable and after app data has been deleted. If you have tried several times unsuccessfully with the same credit card, it will be locked out for 24 hours. If using the same card, try again tomorrow or use a different card if available.

I can't speak to as if anything has recently changed, but I can say that the location permission now makes no difference. Within the past couple of weeks, I had to update an expired credit card. I deliberately disabled location permission and was still able to update my credit card.

Re: Can't update credit card

CoreyF1 — Tue, 27 Aug 2024 20:54:59 GMT

It's still not working. Is there anyone from Public Mobile that can help?

Re: Can't update credit card

computergeek541 — Tue, 27 Aug 2024 20:56:28 GMT

@CoreyF1 wrote:
It's still not working. Is there anyone from Public Mobile that can help?

Public Mobile might be able to check if there is an issue with the system, but a customer support agent would not be able to enter and save the card infromation to your account on your behalf.

Still can't update my credit card -- need help from someone at Public Mobile

CoreyF1 — Wed, 28 Aug 2024 17:40:16 GMT

I have tried several times to update my credit card. The information I'm putting in is accurate. I have waited several days between trying. No luck.

I need to update my credit card because my old credit card is going to be deactivated. Someone from Public Mobile -- can you help?

Re: Still can't update my credit card -- need help from someone at Public Mobile

Sansan — Wed, 28 Aug 2024 17:52:00 GMT

@CoreyF1 this has been reported time and time again to Public Mobile.

Have you tried the app?

Buy vouchers from a local gas station or supermarket and add to account until you are able to get the cc info to work.

https://myaccount.publicmobile.ca/en/account/payment/manage-card

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Still can't update my credit card -- need help from someone at Public Mobile

slusagm — Wed, 28 Aug 2024 17:56:31 GMT

if you need to resume service first, buy a voucher from store and use it this time

for updating card, I heard PM staff cannot help much, they will just ask you to keep trying. So, I suggest you to get the voucher and load the voucher for this renewal. Wait as much as 1 week and try again using both the app and the Incognito browser mode

Re: Still can't update my credit card -- need help from someone at Public Mobile

hTideGnow — Wed, 28 Aug 2024 18:05:33 GMT

HI @CoreyF1

did you try both ways?

1. using Incognit/private/secret mode on your browser

2. use Public Mobile app. If you tried already, ty to clear data on the app, and then give Location permission and then try login again

Re: Still can't update my credit card -- need help from someone at Public Mobile

CoreyF1 — Wed, 28 Aug 2024 18:08:21 GMT

I tried the app and I tried browser. Same issue. This shouldn't be so complicated.