topic eSIM in Get Support

eSIM

GaryDEddy — Wed, 28 Aug 2024 20:00:58 GMT

I did not receive an email with a QE code and I cannot get the eSIM to work. What can I do?

Re: eSIM

slusagm — Wed, 28 Aug 2024 16:45:11 GMT

the app supposed to install the esim for you. did you check your phone's sim manager screen , is the Public Mobile esim there? if you don't see it there, then you have to ask PM to help. You might not be able to open proper Chatbot ticket now, but message PM:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM

eddieO — Wed, 28 Aug 2024 16:45:12 GMT

@GaryDEddy Get in touch with a CS agent, they should be able to assist with this. You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: eSIM

will13am — Wed, 28 Aug 2024 16:45:14 GMT

@GaryDEddy , did you purchase the e-SIM via the mobile app? I believe it would self install. Is this part of new account activation or just SIM replacement.

Re: eSIM

GaryDEddy — Wed, 28 Aug 2024 16:53:34 GMT

That’s what we were trying to do. But it comes up with an error.