topic Re: Not getting 5g in Get Support

Not getting 5g

Publskub — Mon, 22 Jan 2024 15:16:00 GMT

Signed up for a 5g plan.

Have a 5g phone (sm-a526w).

In an area with 5g coverage.

Only getting LTE connection.

Re: Not getting 5g

Handy1 — Mon, 22 Jan 2024 14:59:38 GMT

@Publskub pM dose not give the 5G option to all 5G capable phones . Samsung s20 is prime example of this . But also note with phone set to LTE being in 5G plan its stilll possible to get speeds up to 250mbs

Re: Not getting 5g

Publskub — Mon, 22 Jan 2024 15:03:12 GMT

Have only seen speeds of 100mbs

Re: Not getting 5g

Handy1 — Mon, 22 Jan 2024 16:44:45 GMT

@Publskub yes unfortunately even with 4G plan is speeds up to 100mbs and 5G is up to 250mbs doesn’t mean you will always hit those numbers I have a Telus 5G+ plans that says speeds up to 2GBps but usually can only get 5-7 hundred mbs so just a 1/4 of the advertised speed . This is unfortunately normal for carriers . But at any given time those speeds test can be different due to network congestion location environment like construction and will give different results at different times

Re: Not getting 5g

Dunkman — Mon, 22 Jan 2024 15:29:34 GMT

@Publskub

Have you tried to manually select 5G network?

Depending on specific location (ie, nearest cell tower), it is possible that LTE connection is the best one for your situation.

Here is some more info:

https://www.publicmobile.ca/en/ab/get-help/articles/speed-tiers

Might want to observe what happens when you travel around. You should get 5G connection in different locations.

Even customers on 3G and 4G plans can get 5G connection, but just have different capped data speeds.

Re: Not getting 5g

Publskub — Mon, 22 Jan 2024 15:32:32 GMT

I have only ever seen LTE or 4g while my wife's says 5g around the city. Phone is set to autoconnect to 5g

Re: Not getting 5g

Ilandr_99 — Mon, 22 Jan 2024 16:19:09 GMT

5G availability dependent on service availability and type of phone (Samsung, Google, iPhone, etc.) 5G primarily a big city offering. Not available throughout Ontario.

Re: Not getting 5g

Vince2422 — Wed, 28 Aug 2024 03:41:06 GMT

I have the samsung s20 fe5g and I'm not getting 5g, what did you mean that the samsung s20 is a prime example?

Re: Not getting 5g

computergeek541 — Wed, 28 Aug 2024 03:45:41 GMT

@Vince2422 wrote:
I have the samsung s20 fe5g and I'm not getting 5g, what did you mean that the samsung s20 is a prime example?

Sorry, but the Galaxy S20 series of devices will not provide 5g network access to Public Mobile customers. The software on the device has programmed such that the 5g network can't be used/selected in the menus whenever a Public Mobile SIM card is in the device. This is a phone software issue.

Re: Not getting 5g

Vince2422 — Wed, 28 Aug 2024 16:12:49 GMT

Ok, is this just with public mobile?

Re: Not getting 5g

slusagm — Wed, 28 Aug 2024 16:17:58 GMT

@Vince2422 wrote:
Ok, is this just with public mobile?

for PM and Koodo.

but in terms for speed, you get as good speed as 5G. You will get top top of 250Mbps on 4G network just like on 5G network.