topic Re: subscriptions in Get Support

subscriptions

Marius1 — Wed, 28 Aug 2024 15:28:54 GMT

I changed mine + my wife subscription plan 3 days ago but the change does not appear in my phone under System and Public mobile, how come?

Re: subscriptions

hTideGnow — Wed, 02 Sep 2026 23:24:41 GMT

HI @Marius1

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent. You can submit a support ticket right at My Account and PM app using the Expert Messaging in one of these ways:

My Account on a browser: click Message Centre on the left pane to Start a Chat
Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/

Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")

Remember: Support hours of operation: 9 AM to 10 PM EST
CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Re: subscriptions

Meow — Wed, 28 Aug 2024 15:30:28 GMT

HOW did you change your subscription?
Did you Schedule change on next renewal OR you change it NOW?

Re: subscriptions

Jess31 — Wed, 28 Aug 2024 15:43:48 GMT

Did you change on renewal? Maybe it has not taken effect yet.

Also try a different browser, maybe it is not loading correctly. I had an issue where my usage was not updating correctly in chrome (catch or cookie issue). So I used firefox and I could see correctly.

Re: subscriptions

Marius1 — Wed, 28 Aug 2024 17:23:13 GMT

This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.

I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit

Re: subscriptions

hTideGnow — Wed, 28 Aug 2024 18:03:29 GMT

@Marius1 wrote:
This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.
I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit

HI @Marius1 this is a settings you need to change, it is not pushed by the PM network.

and also, there is a cycle start date, PM is using 30 days cycle and your phone cycle start date is monthly, so it won't match up , another thing you have to manually change

Re: subscriptions

Marius1 — Wed, 28 Aug 2024 19:06:48 GMT

Thanks that explains the data question. There does not seem to be a way to match my mobile data usage on my phone ( aug 04 to Sept 04 verses my new PM cycle Aug 25 to Sept 25?

Also, my new plan indicates 4G speed, however in my Pixel phone settings under "preferred network type" the only choices are LTE & 3G?

Re: subscriptions

computergeek541 — Wed, 28 Aug 2024 19:43:53 GMT

@Marius1 wrote:
Thanks that explains the data question. There does not seem to be a way to match my mobile data usage on my phone ( aug 04 to Sept 04 verses my new PM cycle Aug 25 to Sept 25?
Also, my new plan indicates 4G speed, however in my Pixel phone settings under "preferred network type" the only choices are LTE & 3G?

Your Public Mobile billing isn't August 25 to September 25 (inclusive) as that's a duration of 32 days. Your Public Mobile plan would be 30 or 90 days long. Try looking for an Android app called Data Witness.

When it comes to you have a 4g plan, the 4g part only refers to a maximum speed of 100Mbps. It is unrelated to network type.