topic Re: Bought subscription with Esim in Get Support

Bought subscription with Esim

Nithiya — Wed, 28 Aug 2024 14:38:10 GMT

Hi,

I bought subscription with Esim, but unfortunately my phone is not supporting Esim. I would like to change to normal sim, but my account is not allowing me buy physical sim and as soon as login it goes to Esim activation.

How to stop ESIM activation process and go with physical Sim.

Thank You!

Re: Bought subscription with Esim

softech — Wed, 28 Aug 2024 14:36:50 GMT

@Nithiya

get a physical PM esim from Amazon ($5) or from local Telus/Koodo/MobileKlinkic ($10)

once you have the card, open ticket with PM support and they will update the account with your physical sim and help to complete the activation:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Bought subscription with Esim

TheSterlinger — Wed, 28 Aug 2024 14:39:34 GMT

@Nithiya you can purchase a physical card from a Telus/koodo shop subject to availability. Call ahead first. Or if you use Amazon you can purchase for as low as $5.

Or use the link from below to contact public mobile directly to arrange to purchase a SIM directly from PM. This will take about 10 business days to arrive.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437