topic Re: unable to make payment in Get Support

unable to make payment

Frosty7 — Thu, 11 Apr 2024 20:36:54 GMT

I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters.

Re: unable to make payment

softech — Thu, 11 Apr 2024 20:41:20 GMT

@Frosty7 sorry, while US card is allowed, it has to tir with a Canadian address

if you don't have a credit or Visa Debit card linked to a Canadian address, you can either pay by voucher or by prepaid credit card. Both can be purchased in SDM/711/London Drug/Shell

Re: unable to make payment

Frosty7 — Thu, 11 Apr 2024 20:51:52 GMT

Hello

This is what is says on your website

Re: unable to make payment

hTideGnow — Tue, 16 Apr 2024 18:47:31 GMT

HI @Frosty7

from the design of the interface, there is no way to enter a US zip code. Many have similar question and problem to use US credit card.

Best to ask support agent for clarifying. if you are already a PM subscriber, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If you don't have a My Account yet, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to make payment

Kelly12399 — Wed, 28 Aug 2024 03:47:22 GMT

I have been paying a Public Mobile bill using a U.S. bank issued credit card for the last 2 years. My card is expiring so I had to update the payment method with the new card, which is also a U.S. bank issued card. But I'm having the same problem, as it won't accept a U.S. zip code. I tried entering a valid Canadian postal code, but it said to "try again later". Please fix the problem, PM.