topic Re: Payment History in Get Support

Payment History

axe_grinder — Wed, 28 Aug 2024 00:59:17 GMT

Why can't I see my payment history? It comes up with an error and "Please try again?"

Re: Payment History

BKNS27 — Wed, 28 Aug 2024 01:06:44 GMT

@axe_grinder

Try using the PM app then go to the Payment tab>View Payment History and it will show your history payments.

There is a drop-down menu to review for month, 3 months, 6 months or 9 months.

If you need further back, you will need to contact a CS_Agent for a year history.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment History

axe_grinder — Wed, 28 Aug 2024 01:09:11 GMT

@BKNS27

Thanks but I have a flip phone.

Re: Payment History

axe_grinder — Wed, 28 Aug 2024 01:11:32 GMT

@BKNS27

Public Mobile should have all account access pages functioning not just the app.

Re: Payment History

TheSterlinger — Wed, 28 Aug 2024 02:10:11 GMT

@axe_grinder totally agree with you. Clear the cache a few times and it will work.

Re: Payment History

hTideGnow — Wed, 28 Aug 2024 02:16:35 GMT

HI @axe_grinder

was it just the payment history page fails to work ? it works for me, so it is not a site problem

Try using Incognito/private/secret mode on your browser to check again, or try using another browser

Re: Payment History

computergeek541 — Wed, 28 Aug 2024 03:34:47 GMT

@axe_grinder wrote:
@BKNS27
Public Mobile should have all account access pages functioning not just the app.

With the exception of compeleting account activation, the Public Mobile website can perform all the same functions that the Public Mobile smartphone app provides. It's just that the website is extremely slow.

Re: Payment History

axe_grinder — Sat, 31 Aug 2024 01:25:38 GMT

Update:

I logged in today and at first I got "internal server error" in red. But when I refreshed the page my payment history came up. I was able to download the past 12 months of my payment history. Thanks for all of the advice.