topic Re: New to Public Mobile in Get Support

New to Public Mobile

stuive — Tue, 27 Aug 2024 21:47:40 GMT

Hi, I have the public mobile app on my Galaxy phone . When I go to the app the amount of data used always stays the same, yet the line underit letting me know when my month is finished updates all the time. have tried clearing the app cache etc but can not get data used to update. is there a fix for this please. thanks

Re: New to Public Mobile

hairbag1 — Tue, 27 Aug 2024 21:49:15 GMT

@stuive

you sure you're using data and not on wifi...right ?

Re: New to Public Mobile

will13am — Tue, 27 Aug 2024 22:10:23 GMT

@stuive , usually clearing app cache will fix the problem. You can try a progressively large hammer. Try clearing app data and if necessary, reinstalling the app. Also try clearing the default browser app cache and data. The app is just a wrapper for the default browser which does a lot of the heavy lifting.

Re: New to Public Mobile

Meow — Tue, 27 Aug 2024 21:52:36 GMT

@will13am wrote:
The app is just a wrapper for the default browser which does a lot of the heavy lifting.

Interesting...

You are saying if there is NO internet browser installed on a phone, PM app will not work?

Re: New to Public Mobile

stuive — Tue, 27 Aug 2024 21:56:49 GMT

Yes for example it says says I have used 0.05 of my 40 GB last updated Aug 13th I have been all over using data.

Re: New to Public Mobile

will13am — Tue, 27 Aug 2024 21:58:46 GMT

@Meow wrote:
@will13am wrote:
The app is just a wrapper for the default browser which does a lot of the heavy lifting.
Interesting...
You are saying if there is NO internet browser installed on a phone, PM app will not work?

Correct. A lot of apps are just wrappers, so this is not a Public Mobile patent pending. What smartphone does not come with a browser?

Re: New to Public Mobile

stuive — Tue, 27 Aug 2024 22:04:09 GMT

no never said that at all the app works fine but the usage indicator is not updating so hard to tell what i have used in a month. I think I will uninstall the app and reinstall and see if that fixes it. thanks

Re: New to Public Mobile

hairbag1 — Tue, 27 Aug 2024 22:38:52 GMT

@stuive wrote:
no never said that at all the app works fine but the usage indicator is not updating so hard to tell what i have used in a month. I think I will uninstall the app and reinstall and see if that fixes it. thanks

Let us know if that helps in your case....then we'll have some answers if someone else has similar issue. Good luck.

Re: New to Public Mobile

Boki — Tue, 27 Aug 2024 22:56:54 GMT

@will13am wrote:
Correct. A lot of apps are just wrappers, so this is not a Public Mobile patent pending. What smartphone does not come with a browser?

What IF somebody does not care for internet and removes browser? Half of app will stop working?????

Re: New to Public Mobile

slusagm — Tue, 27 Aug 2024 23:06:24 GMT

PM is not a wrapper app. The only thing it uses the browser is the EverSafe login