topic Re: Over charge in Get Support

Over charge

THP_23 — Tue, 27 Aug 2024 20:43:07 GMT

Hi can someone help me about over charge.

My subscription: 34$/ month, why they charged me 39.00$

Re: Over charge

slusagm — Tue, 27 Aug 2024 20:46:28 GMT

you sure you didn't picked the wrong plan?

and login My Account, check Subscription to confirm if you have a $39 plan or $34. If you have a $39 plan and just have been paying $34 , then it is a problem with the old loyalty program gone and everyone on Public Points

if you really have a $34 plan and PM charges $39, then ask PM ,

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charge

BKNS27 — Tue, 27 Aug 2024 20:51:16 GMT

@THP_23

If this is related to the switch from the Legacy Rewards to the Points Rewards in May/24.
You will not receive $2 for AutoPay anymore and all your referrals will be in points not $1.

You will receive 5% in points and will nice you have 15 points. You can redeem for a $15 credit off your next bill.
If it is not related to the Points Reward then there will be a $5 credit in available funds.

Re: Over charge

THP_23 — Tue, 27 Aug 2024 20:53:26 GMT

Yes I am sure my plan is 34$/ month.

I checked it in my account.

Re: Over charge

Sansan — Tue, 27 Aug 2024 21:23:50 GMT

@THP_23 is that $34.00 plus tax? Sign into your account and click the Payment tab for a full breakdown.

Re: Over charge

softech — Wed, 28 Aug 2024 15:35:50 GMT

Repeated message from 12+ hours ago