topic New activation - need a physical sim card in Get Support

New activation - need a physical sim card

StayConnected — Tue, 27 Aug 2024 19:30:58 GMT

Hi everyone,

I've scrolled through the related posts but gotten quite confused. Needing your help please.

I'm helping my family member set up her account but her phone is not eSim compatible. The current promotions wave the cost to an eSim, but what about a physical sim card? It's been mentioned multiple times that it's best to just go purchase a Telus sim card from a provider location. Do I need to sign up for the plan and contact CS first before getting the physical sim card?

Thanks.

Re: New activation - need a physical sim card

slusagm — Tue, 27 Aug 2024 19:33:01 GMT

physical sim is not free. You can buy the physical sim card first, then sign up using the app

best to buy from Amazon for only $5 and fast delivery. If you buy from Telus or Koodo store, it works too, but it is $10. And make sure they give you a PM sim card, not Telus' or Koodo's

Re: New activation - need a physical sim card

BKNS27 — Tue, 27 Aug 2024 20:37:00 GMT

@StayConnected

The regular we’re not free since July 25/24.

You can also order one from Canadian Cell Supplies for $5 and if you are in the Mississauga/Oakville area. You can arrange for pickup if you are in a rush. Otherwise, it will be mailed out.

When you subscribe to a plan. It will ask you if you have a SIM already or purchase a new one. Be warned that it may take up to 3 weeks if you order it from PM.

Re: New activation - need a physical sim card

StayConnected — Tue, 27 Aug 2024 20:38:00 GMT

Noted; thank you @BKNS27 & @slusagm.

Re: New activation - need a physical sim card

LMCJ — Fri, 27 Sep 2024 21:12:44 GMT

I purchased a sim card from a teus store but cant activate it. Help

Re: New activation - need a physical sim card

StayConnected — Sat, 28 Sep 2024 00:38:35 GMT

Would you happen to have gotten a Telus sim card instead of a Public Mobile one?

I got mine from Amazon, it took a total of 6 days to arrive even I have Prime... They do work fine for me though.

Re: New activation - need a physical sim card

computergeek541 — Sat, 28 Sep 2024 00:44:00 GMT

@StayConnected wrote:
It's been mentioned multiple times that it's best to just go purchase a Telus sim card from a provider location. Do I need to sign up for the plan and contact CS first before getting the physical sim card?

While some Telus stores will sell Public Mobile SIM cards, a Telus SIM card cannot be used for Public Mobile service. They operate as different brands.