topic Re: Data in Get Support

Data

Rat_76 — Tue, 27 Aug 2024 22:24:54 GMT

Accepted an offering to increase data to 5 G. Receiving texts stating I am near limit of 2.5 G (my old limit)????

Re: Data

Jess31 — Tue, 27 Aug 2024 16:43:13 GMT

How long ago did you upgrade? Maybe the system did not update yet?

Re: Data

hTideGnow — Tue, 27 Aug 2024 16:43:19 GMT

hi @Rat_76

you should first login My Account and check what is the usage showing there. If it does show a 2.5 limit there, then it is not right

you can try to ask PM support agent to confirm as well.  You can submit a ticket with CS Agent using Chatbot  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

Rat_76 — Tue, 27 Aug 2024 16:47:28 GMT

6 weeks perhaps.

Re: Data

BKNS27 — Tue, 27 Aug 2024 16:47:39 GMT

@Rat_76

It will probably switch over to the new plan on your next renewal date so you won’t be charge for the new plan right away and no refund on used days on your old plan.

Re: Data

Rat_76 — Tue, 27 Aug 2024 16:53:16 GMT

Thanks!