topic EverSafe never remembers me... in Get Support

EverSafe never remembers me...

Jess31 — Tue, 27 Aug 2024 16:02:48 GMT

Every-time I have to get a code again. I checked the remember me box but it never does!!

Re: EverSafe never remembers me...

hTideGnow — Tue, 27 Aug 2024 16:04:19 GMT

if you are using browser who delete cookies on exist (like Brave or Firefox) , that would be the reason. You need to disable that

I find it is better to use PM app, it does not require login all the time

Re: EverSafe never remembers me...

Jess31 — Tue, 27 Aug 2024 16:08:39 GMT

Hmmm, using chrome. Every once in a while it will remember me but more often then not it will not.

Literally just now, I had to get a code, I left my computer for like 10 min or so and the session timed out. I had to get another code to log back in. Ahhhh... lol

Re: EverSafe never remembers me...

hTideGnow — Tue, 27 Aug 2024 16:10:44 GMT

Hi @Jess31

Chrome has that settings too

Clicking the Menu (three vertical dots) in the upper right corner.
Selecting Settings.
Navigating to Privacy and security.
Clicking on Cookies (or Content settings in newer versions).
Enabling Clear cookies and site data when you quit Chrome.

Re: EverSafe never remembers me...

Sansan — Tue, 27 Aug 2024 16:17:58 GMT

@Jess31 I have the same issues too! It works for like 2 weeks then it stops.

one day it will ask for it 3 times. Then it works for another 2 weeks and starts all over again🫣.

I gave up long ago...

Re: EverSafe never remembers me...

BKNS27 — Tue, 27 Aug 2024 16:42:56 GMT

@Jess31

Did you click on Trusted Devices box after entering your password?

I have 5 devices that I have as Trusted Devices and no issues unless I connect to a public wifi.

Re: EverSafe never remembers me...

Jess31 — Tue, 27 Aug 2024 16:44:16 GMT

yes, I check marked the box.

Re: EverSafe never remembers me...

BKNS27 — Tue, 27 Aug 2024 16:45:43 GMT

@Jess31

You will have to give it a few tries before it remembers it.

Re: EverSafe never remembers me...

colleeno — Tue, 27 Aug 2024 17:38:21 GMT

@Jess31 Ever since the launch of Eversafe, I have to receive a code every time I log-in to the PM website - whether My Account or the Community. Even multiple times a day. I also check the Remember Me box but it makes no difference. I've learned to live with it.