topic Landline Phone Trasnfer Issue in Get Support

Landline Phone Trasnfer Issue

badsla — Tue, 27 Aug 2024 15:53:53 GMT

Having SO many issues transferring a number from Rogers landline number.

I can't even log in to public mobile since it asks me 6 digits code from PM to log in but I can't receivev ANY since the transfer is not done. So I'm writing this from my old Pulbic mobile account.

I got a call from telus(public mobile) saying everything is okay and that It will be transferred within 2 business days, and it's already been way over that. I got an email from Public Mobile about the steps for transferring. Put old carrier's Sim Card and get a TEXT from the old carrier to get authenticated, however, It's a Landline number and I do not have a old sim card to put, I only have PM sim card.

Your Guide on PM website

Is basically helpless with Landline phone number transfer.

It's been over a week since I requested a transfer and I can only call with PM Sim card in it and can't receive any.

Re: Landline Phone Trasnfer Issue

slusagm — Tue, 27 Aug 2024 15:56:16 GMT

it is normal that porting from landline or VoIP line take as many as 7 days. How many days it has been?

Re: Landline Phone Trasnfer Issue

hTideGnow — Tue, 27 Aug 2024 15:57:30 GMT

HI @badsla

it takes longer to port a land line, usual time is 3 to 7 days. The delay is more on the landline side that they have not release the line to PM

But you can check with PM porting support team. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call