topic Re: Porting Issue in Get Support

Porting Issue

VitalSpartan — Tue, 27 Aug 2024 02:24:03 GMT

I tried to port over a phone through ESIM using the account number on Bell; however, it was a family plan with 3 devices, and it didn't work. I would like to restart the porting process and just use the IMEI number rather than the Bell account number, as i think it will work, let me know. Ive tried to find info on how to restart the porting process and that i am supposed to call a number, but im not sure of that number as people cannot post it.

Re: Porting Issue

TheSterlinger — Tue, 27 Aug 2024 02:38:51 GMT

@VitalSpartan you contact public mobile directly for assistance using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you have difficulty using that link, use the next below.

I will also send you another message with the number.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue

hTideGnow — Tue, 27 Aug 2024 02:40:26 GMT

Hi @VitalSpartan No, usually IMEI will usually fail. Using phone number plus account number will usually work without trouble even with multi-lines account

But you can call PM porting support team to help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Porting Issue

BKNS27 — Tue, 27 Aug 2024 04:09:22 GMT

@VitalSpartan

Normally porting the secondary account wouldn't be a problem but it might be an issue if you port out the primary account.