topic Re: Rewards in Get Support

Rewards

DonnaD16 — Thu, 16 May 2024 19:18:32 GMT

I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very disillusioned with this company and its lack of real support. I will likely be switching back to Koodo for the same price with better service and support.

Re: Rewards

computergeek541 — Thu, 16 May 2024 19:21:43 GMT

@DonnaD16 wrote:
I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very disillusioned with this company and its lack of real support. I will likely be switching back to Koodo for the same price with better service and support.

Switching to Koodo isn't something that Public Mobile will notice. They're both owned by Telus. A customers need to decide what's best for them. Best of luck, and maybe some day, you might be back if there is a atttractive plan offering.

Re: Rewards

Phil_Adelphus — Thu, 16 May 2024 19:22:49 GMT

@DonnaD16 If you are on the $25 for 1GB data you might be interested in the new $19 for 1GB available to existing customers (you have to log in to your account to see it).

Re: Rewards

Jedi1 — Thu, 16 May 2024 19:35:15 GMT

@Phil_Adelphus Thank you for posting this, I may look at this for my youngest. He is on the $29 plan currently but only 14 and does not use much data at this point.

Re: Rewards

DonnaD16 — Thu, 16 May 2024 19:42:18 GMT

I really doubt I'll be back. I know public mobile is the lowest end of Telus but I can go to a Telus kiosk (which I did last week) and get real support. I have no use for data on my phone so I always get the lowest, basic price. Thank you for your response.

Re: Rewards

Phil_Adelphus — Thu, 16 May 2024 19:53:10 GMT

@DonnaD16 I have no use for data on my phone so I always get the lowest, basic price.

The lowest basic price with Public Mobile is $15, so if you were charged $25 + tax then something is wrong other than the loss of rewards $.

Re: Rewards

hairbag1 — Thu, 16 May 2024 20:05:09 GMT

@DonnaD16

those Telus kiosks aren't actual PM support...and they close at 4 or 5pm whereas PM Community Forum is here 24/7 and probably better equipped to address your questions than the pimply faced kid in the kiosk.

The newly offered Public Mobile $19 plan has the same features as your current $25 plan and you'll pay $6 less. No need for Rewards, you get a deal with that new plan.

Re: Rewards

ShaunLockwood — Thu, 16 May 2024 20:32:36 GMT

I have the same issue, I was paying under $9 a month and now I am paying over $16 for the same crappy service. I don't need much data, i want bare bones for emergencies.

Re: Rewards

softech — Fri, 17 May 2024 00:01:51 GMT

Re: Rewards

DonnaD16 — Fri, 17 May 2024 00:36:31 GMT

You're right that it is even cheaper than I'm paying now but that will increase to $21 monthly after 90 days which will being it to a bit more than I'm paying now. As for the Telus kiosk, I was in there last week and the pimply faced kid offered to move my service over to Koodo at no charge whenever I'm ready. If I have a real problem with my phone or service, it's much easier dealing with someone face to face than sitting with my cell phone waiting for an acceptable resolution. But I am going to give the new plan a chance.

Re: Rewards

DonnaD16 — Fri, 17 May 2024 00:40:26 GMT

Honestly I don't know what the lowest basic price is. I only want Canada wide calling and unlimited texting. Apparently my plan was $25 but I had loyalty credit and automatic payment which brought my total plus tax to $22.60.

Re: Rewards

ShaunLockwood — Fri, 17 May 2024 01:10:28 GMT

yes but switching to Lucky Mobile does... Plus they have better coverage anyway. All i get is call drops with Public and texting doesn't go through sometimes, horrible.

Re: Rewards

DonnaD16 — Fri, 17 May 2024 20:48:33 GMT

I've seen a lot of recommendations for other carriers since I posted. My main issue was dropped calls too. I understand that Lucky Mobile is owned by Bell which I will never deal with again. I'm going to give PM another month and if calls keep dropping, I'm moving too.

Re: Rewards

DonnaD16 — Fri, 17 May 2024 20:52:21 GMT

Yes and taking away credits after receiving them for 3 yrs is not good business practice. Sure they now reward us with points but it'll take 8-9 months to get enough points to apply ti the bill. Then you have to start all over again. Geesh, how gullible do they think we are?

Re: Rewards

Jedi1 — Sat, 18 May 2024 04:44:25 GMT

@DonnaD16 You could try setting the network selection to manual instead of automatic and then selecting Public Mobile to see if that helps.

Re: Rewards

DonnaD16 — Sat, 18 May 2024 11:42:24 GMT

Thank you for the suggestion, but I don't have a manual option in my settings. I only have auto connect and WCDMA/GSM, WCDMA only and GSM only. My phone is set on auto connect with Public Mobile as operator.

Re: Rewards

Phil_Adelphus — Sat, 18 May 2024 11:51:17 GMT

@DonnaD16 What phone is that? It sounds as if it's fairly old?

Re: Rewards

DonnaD16 — Sat, 18 May 2024 11:53:14 GMT

Really don't think it's that old. My daughter gives me her old phones every couple yrs when she upgrades. Its a Samsung S10

Re: Rewards

Phil_Adelphus — Sat, 18 May 2024 12:03:40 GMT

@DonnaD16 It should have LTE then, if you tap on automatic in networks does it not switch to manual? See this article from Samsung, you should just be able to toggle off Automatic and select a carrier

https://www.samsung.com/uk/support/mobile-devices/how-do-i-manually-select-a-network-on-my-samsung-galaxy-device/

Re: Rewards

DonnaD16 — Sat, 18 May 2024 12:05:26 GMT

It's not more than a few years old. It's a Samsung Galaxy S10