topic Re: double charged in Get Support

double charged

knar — Tue, 27 Aug 2024 00:26:36 GMT

My account was double charged this month, what do I do?

Re: double charged

computergeek541 — Tue, 27 Aug 2024 00:27:45 GMT

@knar wrote:
My account was double charged this month, what do I do?

Double check that there aren't two entries in your online card statement. Sometimes, credit card companies will show two entries for the same amount both as pending and posted at the same time but that refer to the same transaction.

Re: double charged

slusagm — Tue, 27 Aug 2024 00:27:47 GMT

first make sure if one of the double charges is just a pending one. Check if credit card

if both are posted charges, then you need to ask PM to help to reverse it. You can open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charged

knar — Tue, 27 Aug 2024 00:46:25 GMT

thank you