topic Re: Issue Porting Number to Public in Get Support

Re: Issue Porting Number to Public

JeLee — Tue, 27 Aug 2024 00:16:00 GMT

I’m not able to port in

Re: Issue Porting Number to Public

JeLee — Tue, 27 Aug 2024 00:17:17 GMT

I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare

Re: Issue Porting Number to Public

computergeek541 — Tue, 27 Aug 2024 00:20:33 GMT

@JeLee wrote:
I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare

Did you reply to a text message from your old cell carrier to approve the phone number transfer?

Re: Issue Porting Number to Public

JeLee — Tue, 27 Aug 2024 00:23:22 GMT

YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now

Re: Issue Porting Number to Public

slusagm — Tue, 27 Aug 2024 00:24:10 GMT

that is not an esim problem. The fact that you can make calls means esim was working

you cannot receive incoming because port was not done. You got a text from your old service provider and you replied yes? You can call PM porting assistance team to check the porting status. I cannot post the number here, so i will send it to your inbox in the Community. Please check

Re: Issue Porting Number to Public

computergeek541 — Tue, 27 Aug 2024 00:25:10 GMT

@JeLee wrote:
YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now

It sounds as if you're going to need to get a Public Mobile customer support agent involved. Please use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html