topic Re: Accidentally closed account in Get Support

Accidentally closed account

Ryann2 — Mon, 26 Aug 2024 21:49:21 GMT

Hi team, we accidentally closed our account as my older daughter was trying to port her number over, however I wanted to use the existing service and points for my other daughter and just create a new number…currently it will only allow me to reopen my account by singing back up on a different plan that is more money. In addition, I had just paid for the month for the service.

any assistance would be appreciated

Re: Accidentally closed account

eddieO — Mon, 26 Aug 2024 21:51:45 GMT

@Ryann2 You're definitely going to need to speak to an agent and the sooner the better. To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Accidentally closed account

slusagm — Mon, 26 Aug 2024 21:52:45 GMT

i don't think PM can do much. But you can try to message them and ask. Maybe let us know how it turns out

message PM here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally closed account

Sansan — Mon, 26 Aug 2024 21:53:23 GMT

@Ryann2 how long ago did you close the account?

Longer than 90 days, if so that account would be lost.

But if you just paid, what is the current account status?