topic Re: Can't log in to speak with agent or ge ticket in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246409#M860667 <P>I already changed provider I just want a refund</P> Mon, 26 Aug 2024 19:24:24 GMT Paulraposo 2024-08-26T19:24:24Z Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246405#M860663 <P>Chip was empty and had to change providerI need help to geta refund on the plan I bought for 45.oo can someone help me</P> Mon, 26 Aug 2024 21:43:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246405#M860663 Paulraposo 2024-08-26T21:43:20Z Re: Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246406#M860664 <P>what is Chip was empty?&nbsp;</P><P>you might not need to change provider, PM can help to fix it.&nbsp; But you need to message them first here</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Mon, 26 Aug 2024 19:22:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246406#M860664 slusagm 2024-08-26T19:22:58Z Re: Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246407#M860665 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/462670">@Paulraposo</a>&nbsp;if you are looking at refunds or account related changes you will need to reach out to a CS agent.&nbsp;You can open a ticket through the Chatbot: <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank"><SPAN>https://widget.telus.tiia.ai/publicmobile/publicmobile.html</SPAN></A><BR />(and then type: Customer Support Agent)</P><P>Or, if you are having trouble with the Chatbot try sending a private message to:&nbsp;</P><P><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></SPAN><BR />(note: you will need to be logged into your Community account for this link to work)</P> Mon, 26 Aug 2024 19:23:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246407#M860665 eddieO 2024-08-26T19:23:06Z Re: Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246409#M860667 <P>I already changed provider I just want a refund</P> Mon, 26 Aug 2024 19:24:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246409#M860667 Paulraposo 2024-08-26T19:24:24Z Re: Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246417#M860673 <P>The problem is that I can't log in because my chip is defective</P> Mon, 26 Aug 2024 19:29:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246417#M860673 Paulraposo 2024-08-26T19:29:35Z Re: Can't log in to speak with agent or ge ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246418#M860674 <P>just message PM and if the service was never setup properly , we know that PM will usually provide full refund</P> Mon, 26 Aug 2024 19:31:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-speak-with-agent-or-ge-ticket/m-p/1246418#M860674 slusagm 2024-08-26T19:31:37Z