topic Re: no incoming call in Get Support

no incoming call

stevezhu07 — Tue, 04 Jan 2022 21:12:04 GMT

I just transferred my fido number to pm 4 hrs ago. But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the fido phone rings. Any one have an idea how to fix that? Thank you

Re: no incoming call

JaK — Tue, 01 Nov 2016 23:56:41 GMT

Hi @stevezhu07;

Sounds like a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. @Mary_M, can you take a look?

Also, have you tried power cycling the phone? Sometimes that is needed to properly sync the sim.

Re: no incoming call

stevezhu07 — Wed, 02 Nov 2016 00:07:57 GMT

yes I did reboot my phone a couple times. Same issue. My Fido billing cycle ends tomorrow night. Hope it can be transferred by then, otherwise I may get two bills next time.

Re: no incoming call

JaK — Wed, 02 Nov 2016 00:11:01 GMT

A moderator is still on for another hour tonight, hopefully they get to your issue. It not, they are back online 9 ET tomorrow morning, and will surely get to it then.

Re: no incoming call

Andy1000 — Wed, 02 Nov 2016 00:15:50 GMT

Don't worry much about your Fido bill, they will only charge for the days your was still active, even if you paid your bill you will get a credit from them, unless you are on pay as you go.

in the main time you need to contact one of PM community staff to fix this for you, look for any user with PM beside the name and send a private message.

Re: no incoming call

JaK — Wed, 02 Nov 2016 00:25:44 GMT

@Andy1000 wrote:
Hi
Don't worry much about your Fido bill, they will only charge for the days your was still active, even if you paid your bill you will get a credit from them, unless you are on pay as you go.
in the main time you need to contact one of PM community staff to fix this for you, look for any user with PM beside the name and send a private message.

No, don't do that. There are only a certain few PM staffers who's specific job it is to help with these type of issues, not everyone with a PM beside their name. I had already tagged one above, so they are already notified, you don't need to send them a message as well.

That's all covered in this posting: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: no incoming call

Duc80 — Wed, 02 Nov 2016 00:51:38 GMT

I ported around 3 hours ago and have the exact same issues with no incoming calls. Which moderator can assist me with this problem.

I have my old account number if that helps thanks.

**Please disregard message, I am getting incoming calls now thanks.

Re: no incoming call

stevezhu07 — Wed, 02 Nov 2016 00:56:18 GMT

Is your old phone still working?

Re: no incoming call

WearySky — Wed, 02 Nov 2016 19:04:46 GMT

@JaK wrote:

No, don't do that. There are only a certain few PM staffers who's specific job it is to help with these type of issues, not everyone with a PM beside their name. I had already tagged one above, so they are already notified, you don't need to send them a message as well.
That's all covered in this posting: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Well, they'll still need @stevezhu07's phone number, so a PM will be required at some point.

Having said that - 4 hours isn't at all uncommon for a port completion. I've heard of ports taking even longer. But if it's still not working now, a day later, there's definitely some issue.

Re: no incoming call

JaK — Wed, 02 Nov 2016 21:57:29 GMT

Hi @WearySky

The "don't do that" comment was mainly directed at the messaging anyone with a PM by their name... Agreed, if still not working then should get a moderator to look at it.

Re: no incoming call

Mary_M — Wed, 02 Nov 2016 22:01:08 GMT

Hey @stevezhu07

Please refer to my private messages 🙂

Mary

Re: no incoming call

bobarshi — Tue, 15 Nov 2016 16:00:35 GMT

Hello all I need your help also regarding the same issue about incoming calls yesterday evening around 7 PM I change from wind to public and no incoming calls still as of this morning please help

Re: no incoming call

WearySky — Tue, 15 Nov 2016 16:16:38 GMT

@bobarshi please send a message to one of the moderators, with all the information mentioned in this thread - they'll be able to help you out. But be patient, as they are currently extremely overwhelmed with support requests.

Re: no incoming call

Saray_O — Tue, 15 Nov 2016 17:09:11 GMT

Hi @bobarshi,

I'm really sorry you've been having issues with your port

I called our port team and they told me your port did not go through because you provided an IMEI that was invalid. Could you send me your Wind account number in a private message so I can resubmit the port?

Thank you!

Re: no incoming call

Rockdaddy22 — Tue, 15 Nov 2016 17:15:16 GMT

There's people who have been waiting weeks @Saray_O try and find them in these threads and help them PLEASE

Re: no incoming call

bobarshi — Tue, 15 Nov 2016 21:32:27 GMT

Hi @Saray_O

I have sent you the private message in the morning as per ur instructions. please forward to the department you were talking about the Porting problem. thank you

Re: no incoming call

bobarshi — Wed, 16 Nov 2016 01:04:16 GMT

Hello don't want to be too pushy or anything but the reason why i did changeover from Wind to Public was that I will be able to get better service.

I am unable to get any incoming calls and that is so important for me and I noticed on the forum this is a big issue here and this should get done as soon as possible.

I have many many people that I was going to refer because it was a very good plan and only have five more days left and I don't think I'm going to make it because it has past two days now that my incoming calls have not been fixed.

It would be nice to see you this issue resolved I have private message it would be nice to see you this issue I have private messaged two mods with the info they require for wind account number and phone number.

Thanks

Re: no incoming call

bobarshi — Wed, 16 Nov 2016 14:04:52 GMT

Good morning all moderators:

This had become very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible I did not imagine that I will have to go through so much problems I was expecting this from another but not from Public now I am stuck. I have checked over and over again the IMEI number is correct.

I have provided to mods with the information you require please fix this morning thank you.

Re: no incoming call

computergeek541 — Wed, 16 Nov 2016 20:54:18 GMT

@bobarshi wrote:

This had become very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed

When there is a porting error, it is actually the old carrier that rejects the request and returns an error code. I understand that you'd like more timely responses from Public Mobile staff, and that's fully understandable.

As for the IMEI being incorrect or not, I strongly believe that the IMEI and PIN should almost never be used. Just the account number is almost always best.

This is why:

-PINs can be forgotten and can also be changed by the customer or customer service

-IMEI numbers can also change because people can use multiple different phones in a short period of time; also, the IMEI of the most recent phone used might not actually be the IMEI the carrier has on record; sometimes IMEI on the packaging won't always match that of the phone itself

but, the old carrier's account number is always constant, cannot be changed, and there's no guessing or memorization to factor in.

When porting, it is always best to only provide 1 of the above following pieces of verification information for porting. Including more than 1 of the above actually increases the risk of a failed number porting.

The above was really just for anyone planning to port in in general, but this next part is specific to your situation. Sicne you need your incoming calls to work for business purposes, please re-instert your Wind sim card into your phone for now. Until the porting process is complete, your Wind service is supposed to keep working. When people are trying to call you, those calls should be still ringing at the Wind end.

Re: no incoming call

bobarshi — Fri, 18 Nov 2016 03:28:54 GMT

Thank you for reply. I dd what you said by inserting the old wind sim card and incoming is working. Now i just wait for the port to be forwareded.